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Privacy Policy

Privacy Policy updated in line with the new GDPR (General Data Protection Regulation) 2018

This Privacy Policy set out below, applies to the entire contents of Late Vyrnwy Hotel & Spa website.

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us.

Please read this Privacy Policy carefully. By continuing to use the Website or using our services you are confirming that you accept this Privacy Policy and our Terms & Conditions.

Data Collection
We collect date from you when –

  • you make a booking, use our facilities or our services, via our team, either in person or over the phone
  • when you ask for a quote
  • when you book online via our Website
  • when you sign in to our WiFi
  • when you complete our spa questionnaire
  • when you feedback using our guest comment forms
  • when you connect using our social media websites
  • when you subscribe to our marketing communications, purchase gift vouchers or enter competitions

If you provide us with any personal Data relating to any third party (eg, information about your spouse, children, employees or colleagues) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal Data for the respective purposes.

We do not pass your personal information on to any third party companies. Your email is safe with us –

  • we never sell, or share your email addresses with other companies
  • you can unsubscribe at any time
  • we require that each marketing email sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.

Our site may be linked to other relevant sites and where this is the case, this Privacy Policy will not apply to those other sited once you have entered them. We are not responsible for the content of the privacy practices of other sites.

We use a third party partner to process our gift vouchers who have signed up to our Privacy Policy.

In addition to the Data collected via our Website, when we collect Data in person we keep this information in secure files with restricted access to keys.

Using your Data
We use the information we collect about you to –

  • process your bookings,
  • answer your queries,
  • process your voucher bookings,
  • provide our food and beverage facilities and services
  • contact you with business information and special offers

We have CCTV installed in our premises in public areas and particularly around entrances and exits; this is for the purpose of guest safety, the prevention and detection of crime and employee monitoring.

Our Privacy Policy and Terms of Service reflect recent changes to data protection laws and provide additional clarity regarding how we collect, store and process your information

Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedure, for eg, encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

Retention of information
Your personal data will be retained for as long as is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws. Should you choose to unsubscribe from our mailing list, please note that your personal Data may still be retained on our database for up to 12 months or to the extent permitted by law.

Last updated 09.05.18